Are you wondering how to order cigarettes online? Well look no further! Our website (CigCartel) allows customers across Canada to order cigarettes and other nicotine products online, nationwide. In this guide, we showcase step by step how to place an order.
Step 1: Create an Account
Navigate to the My Account page. You can also access this at any time by clicking the button that looks like this:
If you are viewing our website on a computer, this button is at the top right hand corner of the page to the left of the cart button. On phones, it is at the top left hand corner next to the menu button.
If you are not already logged in, you will see two options on the My Account page: Register and Log in. If you don’t already have an account, click the Register button on the right hand side if you are on a computer, or at the bottom of the page if you are on a phone
Fill in all of your information to register. Make sure you remember your email and password to log in!
Step 2: Find and Add Products to Cart
Once you have registered and are logged in, you can now go and find products to add to your cart.
There are a few ways to find products on our website:
- If you know exactly what you are looking for, you can search for products by clicking on the search bar at the top of any page and then type in what you are looking for and hit enter to search
- To view all of our products, view our main Shop Page
- If you are on a computer, you can click the Browse all Categories link on the menu at the top left of any page and select your product category you are looking for
- If you are on a phone, you can click the menu button with 3 lines at the very top left hand corner of any page on our website to view our menu and view products that are within those categories
Once you have found your desired product, you can click on it to take you to the product page.
Once on the product page, you can view all of the info about the products such as the price, reviews, the product description, and related products. You can also select how many units of the product you would like to purchase, and then add it to your cart.
On the image below, you will see the red box which shows you how to add your desired amount you would like to order:
If you scroll down the page, you will also see our tiered pricing discounts. For cigarette products, we offer big discounts automatically based on the amount that you are ordering. For example, if you order 50 or more cartons then you will automatically get 30% off. Here’s the discount levels shown in the image below:
Once you have selected your desired amount, you can click the green Add to Cart Button:
After you click that button, you can then either checkout or continue this process to find more products you would like to order.
After you are ready to checkout, you can view your cart by clicking or tapping the cart button at the top right hand corner of the screen that looks like this:
Once you click the cart button, you can then see a summary of your items that you have added. On that summary, you can then click the orange checkout button at the bottom to begin the checkout process:
Step 3: Checkout
Once you are on the checkout page, fill in all of your billing and shipping information. If your billing and shipping information need to be different, make sure to select the “Ship to a different address?” option, shown below:
Once you have filled in all of your information, you then must select your shipping type. We currently offer Standard Shipping and Express Shipping. Express Shipping costs more but it will arrive quicker.
To select your shipping preference, look for the “Your Order” summary section. If you are viewing on your phone, this section is right at the top of the checkout screen, but on the computer it is on the right hand side. You can see the selection area highlighted by the red box in the image below:
Once you have selected your shipping preference, we can proceed to selecting your payment method. We currently offer E-Transfer and Credit Card/Debit Card payments.
In some cases, Credit/Debit Card payments may not be available, so if you don’t see it there then we are most likely doing maintenance. In this case, please select E-Transfer.
Regardless, to view this section if you are on a phone, scroll to the bottom of the page. On the computer, you can see this section right below the shipping preference area on the right hand side. Take a look at the image below for reference:
This next part is super important, so please read carefully:
Credit and Debit Cards
If this option is currently available to you, select the Credit and Debit Card option. Once you do this, it will show you fields in the image below:
Simply put your name on your card in the Card holder section, your credit or debit card number into the Card number section, card expiry date in the format of MM/YY into the expiry section, and your card’s security code in the Card code section.
Once done, please click the Place Order button and our system will attempt to run your card. If it is successful, you will receive an email notification notifying you that your order has moved into Processing status.
This means that our team will begin prepping and packing your order. This can take 24 to 48 business hours depending on the volume of orders we have received.
Once your order has been shipped, you will receive notifications from our team via Email with your tracking number and your order will be moved into Completed status.
If you select E-Transfer as your payment method, then you must manually pay for your order from your Canadian bank account.
How this works:
- After you click the Place Order button, your order will be placed into On-Hold status. You will be then automatically taken to the Order Complete page which will have specific instructions on how to send us your E-Transfer
- Next, you will log into your bank account and send us the E-Transfer manually
- Once we have received your E-Transfer, our team will manually move your order from On-Hold to Processing status. When we do this, you will receive an email notifying you. Once you get this email, you will know that we have successfully got your payment
- After we move your order into Processing status, this means that our team will begin prepping and packing your order. This can take 24 to 48 business hours depending on the volume of orders we have received
- Once your order has been shipped, you will receive notifications from our team via Email with your tracking number and your order will be moved into Completed status
For guides on how to send an E-Transfer, it varies slightly based on which bank you are using in Canada, but here are some video guides based on all of the major banks:
Please carefully enter in the information when performing your E-Transfer, and follow the specific instructions. Please also make sure to add your order number that is displayed on the Order Complete page in your E-Transfer Memo/Message.
Please note that our E-Transfer email address may change from time to time, so ALWAYS double check that you are sending it to the right email that is shown after clicking Place Order.
Step 4: Tracking Your Order
Once you have paid for your order and we have shipped it out, our team will send you an email with your tracking number details. You can then click the link in that email to track your order.
You may also receive shipping updates from the shipping carrier such as Canada Post or UPS directly as well, just to keep you in the loop.
If you ever have any issues with your shipment, or any other questions or issues, please email us at [email protected] and our customer support team will be happy to assist you.
Thank you for your business, and enjoy your order!